FAQ

general Owners Tenants
1/ How do I change my password?

If you want to change your password, simply log into your interface then in the tab 'My Profile> Change Password "enter your new password and confirm it. Do not forget to click accept.

2/ How to change the email address I use for My Home In ?

If you want to change the email address linked to the account, simply log into your interface then in the tab 'My Profile> My Personal Information' enter the new email address you want to link to your account. Do not forget to click on confirm

3/ How do I change my profile or my profile picture?

If you want to change the information on your profile or  your profile photo, simply log into your interface then in the tab 'my profile> my information' and replace existing information by the new ones. The same applies to your photo, click on the "download" button below the photo to put a new one. Do not forget to click on confirm

4/ How do the reviews work?

My Home In is intended to be an interactive website in which each member enriches through his comments the community of which he is part. Therefore, you can leave reviews in three different situations. First, when you are a holidaymaker who have stayed in one of the properties listed on My Home In, the second when you are an owner on My Home In, you can leave a review about your tenant once he has stayed at your place. Finally, whether you are an owner or holidaymaker, My Home In gives you the ability to share your favorite places (restaurants, bars, cultural or sports actvities, etc.) on the destination concerned. To do so, you must go to your interface in the tab review '

5 / Can I reply to a review?

No, you cannot directly respond to a review. Reviews are meant to reflect the opinion of everyone, good or bad.

6 / What is our charter regarding reviews?

We remain vigilant to ensure that our website remains a place of courteous and relevant community exchange . We will delete any comment containing personal attacks or insults and any irrelevant comment.

7 / What are the rules governing my rental?

When owners and tenants agree on a reservation through one of the websites My Home In, the booking conditions agreed by both parties at the time of booking and the terms specific to the property booked serve as a rental contract. You do not need to sign any other contract with the owner.

8 / How text message alerts work?

When a tenant makes a request for information or reservation, the owner is notified by email. He also receives an alert via a text message. It is the same for the tenant who is alerted of the responses given to him by the owner, provided that he has already communicated a mobile number during registration.
This text message alert system is set up by default. It is entirely possible to stop it. To do this, you should go to your interface 'My Profile'> 'text message Alert ' and untick the box 'I would like to receive via text message requests for information and reservation'

9 / Are text message alerts free?

The cost of text message alerts shall be borne by My Home In and therefore these alerts are totally free for the owner as for the tenant.